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At The Bed Shop we pride ourselves on our excellent levels of customer service, with many customers returning to make repeat purchases or visiting on recommendation. Over a million people sleep on a bed from The Bed Shop and below are just a few of the examples of feedback we have received over recent weeks. If you wish to contact any of the customers listed below then please contact us and we will arrange for them to contact you at their own disrection.
'I have placed an online order using your secure server. Thanks again for your prompt assistance. It is always nice to experience such a good level of personal service when using an online retailer.'
'Well done! A great idea (such a perfect category to put online considering, as your blurb on the homepage says, that so many weekends can be wasted traipsing, often fruitlessly, around the stores - most of which are out of town - for basic, functional furniture). The sensible lead times and free delivery are real bonuses on top, of course, of the discounted basic costs.'
'I would like to take this opportunity to thank you very much for all the help I have received in ordering my furniture. Although a little wary of making such a big purchase over the Internet everything went smoothly and I will continue to recommend you to everyone I know.'
'Just a quick note to let you know that I am incredibly happy with the bed I ordered on your website. I was surprised by the speed of delivery and the quality of the product.
I shall be recommending you to as many friends as possible.'
'We are very happy with the product and found the service from the acceptance of our order, confirmation, notification of delivery, delivery and assembly to be exceptional. If we require any furniture in the future we will start our search with The Bed Shop. We have recommended you to our family and friends!'
'The service has been excellent. Price for the furniture was competitive, it was delivered 4 weeks earlier than expected and the e-mail updates were superb.
I would use your service again without hesitation.'
'Just a short note to thank you for the excellent service I received after placing this order. I will recommend your services!! I was kept informed at every stage of the order, and when I had occasion to contact customer services on the day of delivery, my enquiry was dealt with promptly and efficiently by a very polite and friendly member of your team - who made enquiries on my behalf and rang me back within a few minutes - almost unheard of these days!! The item in question is beautiful - more than met my expectations. Your website has been pasted into my browser, and I will certainly use you again!! Many thanks.'
'I would like to thank you for your excellent service. Having just moved house, we have become extremely frustrated by incomplete deliveries, damaged items etc from various other companies. The customer service and delivery provided by The Bed Shop has been excellent. The item, Tokyo Walnut Sideboard, came into stock earlier than expected, we were given an estimated delivery time which was adhered to, and the item was extremely well packaged and came complete, not flat pack, which was a huge bonus. I would highly recommend The Bed Shop and would not hesitate to use them again. Thank you.'
'I just wanted to pass on my thanks for an excellent service and to say how pleased I am with the product (hence the latest order for matching tables). I have already passed on your details to two of my friends who have also just moved and require lots of new furniture.'
'I ordered a Lyon double bed and I just wanted to say that dealing with The Bed Shop has been great. I’ve moved house which has been quite stressful and to be able to order some furniture and not have to worry about it is just how it should be. No ringing up to find out what’s happening because you rang me first to arrange delivery, took my phone number and just as I was told the delivery guys called me an hour before they arrived. All smooth and easy and the furniture looks great. Fantastic! Everyone is quick to complain but we all forget to say when something’s been good. So once again, thanks again for providing a good, reliable and smooth service. Keep it up.'
'I would like to thank Nickie & Kerry for their help with my order placed in February. Due to a packaging problem my table arrived slightly damaged - a new one was quickly dispatched as promised and without hassle - this is very much appreciated. Many thanks for making this happen despite the initial hiccough! I am glad to say that we are also very impressed with the quality of our furniture and your levels of high customer service.'
'I would just like to compliment you all - it is not often that a company does as it says but the order and delivery of my bed has been dealt with very efficiently. I would not hesitate to recommend you.'
'I would like to comment on my first purchase with you. Customer service: Excellent, polite helpful and friendly. Communication: Excellent, called me to support issues I was having with my card and did not make me feel uncomfortable. Delivery: Excellent, all within the time scales mentioned, drivers very polite and friendly. I will purchase from you again. I am delighted with my purchase that I originally seen in Debenhams however, your competitive price and all of the above have made this a very pleasant shopping experience.'
'Delivery achieved at 3:30pm today by an incredibly helpful, proper young man called Kevin - please let his boss know - it is rare these days to meet someone so professional. I had not realised that the units came fully assembled! On a more formal note, our experiences with you and your delivery company have certainly encouraged us to buy from you again. Thanks for all your help and good humour - enjoy the break.'
'A member of your staff assisted me today and I was so impressed with his service that I asked him could I contact his manager to commend him. Michael went above and beyond the call of duty in helping me resolve an issue with an order I had placed with The Bed Shop. His manner is kind, happy and uplifting - even when I rang up annoyed due to a number of complications with my order, his telephone manner calmed me down & I felt I trusted him to resolve the situation - which he did impeccably well! In addition to his excellent telephone manner, I felt he was happy to patiently talk me through all my options to ensure I was happy with my order. Many sales telephonists try to rush customers so they can get their next call / next commission but I never felt this was the case with Michael. Finally, before I spoke to Michael yesterday I was so frustrated with The Bed Shop (due to a number of issues which are now resolved) that I had decided I wouldn’t do the rest of my furniture shopping there. The Bed Shop has changed my attitude so I now intend to be a repeat customer. I don’t know whether your company does employee recognition awards but if you do The Bed Shop deserves one! '
'Just a quick thank you for your efficient service. Goods arrived on time and in good condition. Very happy with goods. The drivers were especially considerate and helpful.'
'I just wanted to write to thank you for the prompt delivery of my table and chairs. The driver was very helpful and the call centre informed me of delivery times well in advance. I haven't had a chance to open the box yet, I will do that this evening. I just wanted to thank you for your excellent delivery service.'
'I have just taken delivery of an Atlantis Dining set and am very pleased with the excellent quality. It was very simple to assemble, and delivery was sooner than expected. I will certainly recommend the company to friends and colleagues, and would not hesitate to purchase further goods from you.'
'Just a quick email to say that the bed was delivered today and I have assembled it. It was extremely well packaged and survived the shipping completely undamaged. I am also very impressed by the build quality of the bed and attention to detail. Thank you for a first class product and your first class service.'
'I received my order yesterday and just wanted to let you know how happy I have been with the whole experience. I ordered my furniture 5 weeks ago and it has been painless - although I was really nervous about ordering on-line. I saved over £1500 on the furniture I actually saw in a shop and it is beautiful. The delivery was fantastic - received a text to say they had booked me in and I confirmed for them to tell me it would arrive early in the morning when I in fact received the order the night before after the driver contacted me to see if I wanted to accept it early. I will definitely use you again and have sent an e-mail to all my colleagues to recommend the website. Just wanted to say a big thanks to you for being so friendly, efficient and easy to use!'
'I have just had this order delivered by two young gentlemen who carried it up to our first floor apartment (no lifts). They would have been in their rights to refuse as it was heavy and does say on the box requires 4 men to lift. I am most grateful to them for that. I would also like to say that the chest of drawers is absolutely gorgeous and being able to order on line from a Company that obviously knows what it's doing has been a pleasure.'
'I just wanted to let you know that our wardrobe is now assembled (delivered last Wednesday) and we're really pleased with it - the quality is very good and it looks great. I was also very impressed by your delivery service (the phone call from the driver one hour before delivery is an excellent arrangement and the delivery driver was very helpful). Many thanks for an efficient and excellent service and product all round - and please pass my comments onto your delivery company.'
'Hello, I just wanted to say how delighted we are with the Jay-be Bed. It really is good quality, well worth the wait. We would also like to thank you in your help in delivering it to Orkney. Most people just don't want to know when you say where you live. Thank you so much.'
'I just wanted to say thank you for the efficient way you have dealt with our order, not only for the table and chairs, but also for the reclining chair we bought a few weeks' ago. We shall certainly buy products from you again and have spread the word to family and friends - be careful, you now have a reputation to live up to!!'
'Hi. Just wanted to say that the chair arrived safely this morning and we are very pleased with it. Would definitely shop with you again, and recommend you to others. I would also like to say that the delivery men were very good - I was especially grateful that they took all the packaging away with them!'
'I am emailing to thank you especially Dave for all the help he gave me this week. My sofa bed was not due to be delivered until next week but due to exceptional family circumstances this was too late. After much chasing and sorting out Dave was able to rearrange this with the couriers saving me a lot of time and stress. I know people are quick to respond with complaints but I just wanted to inform you of my thanks with all your help. I most certainly will recommend this company to others. Thanks Dave!'
'Further to the completion of my recent order, I would like to thank your team for the excellent quality of service I have received and the superb quality of goods. Delivery was quick and efficient; the staff were friendly, polite and professional. My initial problem with the good received was dealt with very well and with very little hassle.
Your business offers excellent value for money good choice to suit all budgets. The staff I have had dealings with are a credit to the business. I wish you all the best and thank you once again for the excellent service I have received. I look forward to ordering from you again in the near future.'
'Just to say how pleased we are with our recent purchase of your Buckingham Dining set. It was excellent value for money, well finished and quite easily to assemble; all that plus free delivery - great. In fact we are so impressed; we have just ordered another item.
How refreshing to find a British company who fulfils their marketing promises.
Many thanks.'
'I took delivery of the above unit yesterday and would like to compliment you on the time-slot offered (most companies expect you to stay in for a whole day so your 4-hour slot is brilliant) and also on the friendliness and courtesy of your delivery men.
The unit is excellent quality - very sturdy and attractive so just what I wanted and at an excellent price, too. I was delighted that all the diy I was required to do was to attach two door knobs - I was expecting the usual flat-pack.'
'I have just received my new furniture and would like to say thank you. The process has been extremely easy from start to finish. Delivery of the furniture was within the time limit stated when I ordered, (the exception rather the rule these days) and was exactly what I ordered. It arrived in good condition with no knocks, rips or tears in the packaging, no defects on the furniture itself, and all the bits in the flat pack coffee tables.
A friend was here when I opened it and she is now so impressed with the quality of the items, and the value for money that she has gone with your address to look for something for herself.
I will be recommending you to anyone who is looking for furniture and will look at you first next time I need something else for the house.'
'We have just received our panama dining set and side board and would like to say how happy we are with the quality of the furniture, it was delivered earlier than expected which was great. Would definitely use your service again and recommend you to others.'
'I have recently purchased a Santana Dining Set from your company. I feel that customers are very quick to complain when something goes wrong, or isn't what they expected. I would like to congratulate you on two points. The delivery timescale and the professionalism of the delivery driver, especially at this busy time of the year, and the actual goods far exceed the quality expected for the price. We have looked at similar items in High street stores for 3 times the amount we paid. Thank you for your services and we will certainly be looking at your site for future furniture purchases.'
'A short note to say thank you for your excellent customer service, speed of delivery and the courtesy and professionalism shown by the delivery company itself.'
'I would like to say "thank you" for the excellent service I have just received from your company. I ordered a mattress last Friday evening via your web site and it was delivered this Tuesday morning. I don't see how that can be improved and, considering the price was so competitive; it rates as an extremely good transaction.'
'Dear team, just to let you know that we are absolutely delighted with the nest of tables which we received on Feb 19th. The furniture has exceeded our expectations and the delivery was first class, the carrier being efficient, helpful and polite. Well done everyone.'
'We are writing to thank you for the efficient service regarding our order. The delivery arrived promptly and was well packaged. The website said some assembly was required so we were pleasantly surprised to find it was merely attaching legs to tables and knobs to doors. We are over the moon with the quality of the goods, you are never sure what to expect when ordering on the internet, but our expectations have been exceeded in this instance. We would not hesitate to recommend you to our friends and family.'
'I am writing to express my appreciation or your excellent service. I have been highly impressed from beginning to end. Before Christmas my daughter bookmarked your site on the net for me as there was a particular headboard that she wanted! Unfortunately I was too late to get it delivered before Christmas, but the message was already displayed on the screen before I placed my order. This was much appreciated as I was able to make other arrangements for a gift instead of worrying about whether or not the furniture would arrive.
After Christmas I placed an order for two items (both in the sale, what luck!) and both in stock. These items were delivered just before the expected date - again a clear indication was given of when this would be. I received a phone call to arrange delivery and the delivery lorry was there on time. The driver was extremely pleasant and bought the furniture in to its place. Following this I purchased a third item and received exactly the same courteous service. Thank you very much.'
'I just wanted to let you know that we have been really pleased with the entertainment unit that we purchased from yourselves. I would definitely recommend both the product and the service that we have received from The Bed Shop. Right from placing the order I was kept informed of the status of my furniture, and delivery actually came sooner than expected and went exactly as it should have. It is so refreshing to receive this level of customer service. So thank you and well done you.'
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